We’ve Got Your Back!

We all tire of the daily COVID-19 emails from dozens of organizations; but we know that functional IT and telecommunications systems, allowing our teams to work from home where possible, are crucial to getting us all through this crisis. 

In that spirit, Citon, TLX, NetGuard and NetTel have implemented multiple steps to ensure both continued service, and to support of the health and safety of your and our employees:

  • Our teams are rapidly deploying both voice and data remote access solutions so employees can work from home.  If you do not already have remote work systems in place please contact your sales rep today so you are prepared.
  • If you are a managed service customer, we will continue to support your teams as they work from home.  If your employees are working from home computers rather than company owned computers, anti-virus, windows patching and other security measures must be considered. Please consult with your sales rep to ensure your data remains secure.
  • Engineers will be dispatched for on-site work only for issues that cannot be resolved remotely.
  • When on-site, our team will observe the social distancing, hand washing and other guidelines issued by the CDC.
  • Engineers will have cleaning wipes with them to clean surfaces before and after they work on them.
  • Engineers are also being supplied with nitrile gloves that will be routinely changed.
  • Most of the Citon and TLX teams are now working remotely and are providing full service to you.  We expect no disruption of service during this time.
  • Our emergency response teams are meeting daily to remain agile in this constantly changing situation.

You can have confidence in our ability to secure and support you through this crisis.  We’ve got your back!


Citon, TLX, NetTel and NetGuard

Steven M Dastoor

Education loves TEAMS

Citon Education Team

Looking for ways to streamline your school’s leadership meetings? Microsoft Teams can help—scheduling, note-taking, uploading files, and recording—so you can focus on content and learning. Teams is free for educators right now so ask an expert at Citon Computer Corp how Teams can work for you.

The need for remote learning continues to surge globally due to COVID-19. Microsoft alongside Citon Computer Corp offers tools such as Office 365 and Teams to schools. Administrators and teachers find Teams useful not only for the classroom, but also for organizing Professional Learning Communities and Staff teams. Attending remote meetings is easy with all the built-in features provided. We understand you may have questions on how your school can leverage remote learning and we encourage you to view upcoming and on-demand Teams webinars – sign up here: https://microsoftteams.eventbuilder.com/TeamsEducation.

Remote work requires reliable, secure and easy-to-use Wi-Fi? Introducing Wi-Fi that works from @ArubaNetworks

Citon Networking Infrastructure Team

Thanks to @ArubaNetworks, CITON can deliver big-impact Wi-Fi right-sized for your smaller business. Introducing Aruba Instant On! Wi-Fi that works for small and medium-sized business.

Your small business deserves Wi-Fi that delivers an amazing experience! Aruba has just introduced Aruba Instant On, check out the video to learn how Instant On provides incredibly fast, simple Wi-Fi for your business.

For more information on Wi-Fi that works, contact our remote team on 888 462 4866 or 888 GO-CITON.

The CAN is dead

Citon Remote Assessment Team with content provided by Microsoft

What is the CAN? It is the infamous “Cubicle Area Network” and I have news for you – it is dead. In a PC-19 (Post COVID-19) we have finally realised that we can work remotely as efficiently, if not MORE efficiently from outside the CAN. However, not so long ago, it was believed that for teams to be productive, they required long hours confined in a physical office space with constant face-to-face interaction. To be fair, given the primitive state of digital collaboration tools at the time—which was pretty much limited to emails—there wasn’t really a solid alternative to this scheme, so companies worked with what they had.

Today, digitalization has made it possible for several people to seamlessly work together while being halfway across the world from each other. Exponential advancements in virtual workspaces have not only enabled teams to work as well as they did when they spent all day in the office, but have also proven that people are actually more productive the less they have to deal with alienating cubicles and two-way trips along traffic-congested highways.

Not all digital workspaces have been equally effective, however. Yet decades of iterating and optimizing have finally given us a solid idea of the most important characteristics these spaces must have to reach their full potential. So what are they? Read this infographic to find out.

The power of Teams

Clifton Coffee Roasters powered by Microsoft TEAMS

Do you want to improve communication among your employees?

With the necessity for Work from Home orders across the nation we switched to Microsoft Teams. The #Teamworksolutions from #Microsoft, communication has never been easier. With a single hub for accessing company resources and so many ways for your employees to easily connect with other Citon team members and customers. Check out this video to learn how @CliftonCoffeeRoasters grew their business by adopting a Microsoft teamwork platform.

Our team at CITON can help you brew up your teamwork solutions and get the most out of your workday. Contact us to learn more.

Promoting Workplace Mental Health

Posted by Citon Wellness Team, copy by Elizabeth Billie & Erin McClintock

Coronavirus. It is nearly impossible to avoid the topic online, on TV, or at work. Gatherings are being canceled or postponed, employers are restricting travel, and organizations are deploying action plans to mitigate the impact of COVID-19.

At this point, we are well aware of steps that we can take to protect our physical health amidst this epidemic: washing our hands, staying in if we are sick, and avoiding close contact with others who are. But what about our mental health?

Between social media’s endless stream of information and news reports of mandatory quarantines, it is only natural for people to experience concern, fear, and anxiety. We learned from the SARS epidemic that quarantine has been associated with negative mental health effects such as post-traumatic stress symptoms, confusion, and anger. These effects can also impact professionals in fields deeply impacted by COVID-19, such as healthcare and hospital workers.

As workplaces continue to grapple with the best course of action for maintaining the health, safety, and productivity of their employees, they must also consider employee mental health. The following strategies are designed to support your mental wellness efforts.

For Organizations

Lead with a focus on well-being

  • When communicating tactical, business continuity-related information, start with a statement that the organization is foremost concerned with the safety and health of employees. Continued operations are important, but employers should list it as a secondary priority. After all, employers cannot have business continuity without a healthy workforce.
  • Ensure all supervisors reinforce this same messaging and genuine concern. When employees hear inconsistent messaging from leaders about sick leave, for example, or if some supervisors pressure employees to put their health at risk despite leadership’s instructions to the contrary, the damage to morale, engagement, and workplace culture can be devastating.

Be transparent

  • Great communication goes a long way in allaying anxiety. As you make decisions related to the coronavirus, share them as soon as you can with your employees. The fact that you have a thoughtful plan is something that many employees will take comfort in. Be sure to share it!
  • Encourage open communication about any concerns employees may have for the well-being of themselves, their colleagues, customers, or communities. Identify leaders who can answer questions about your organization’s policies and employees’ individual circumstances. Encourage employees to contact your Employee Assistance Program if they would like additional support.

Be flexible

One of the biggest stressors for many employees is the well-being of those they may care for. Those with children are likely concerned about how to handle school or daycare closures; employees who care for older adults may have increased responsibilities given the CDC’s advice that those populations stay home. Offer support for navigating these responsibilities. By providing flexible working arrangements such as telecommuting, flex-scheduling, virtual check-ins, and leave as needed, you can allay fears about how employees will navigate these competing demands.

For Ourselves

Know when to disconnect

In this information age, fear and concern around health issues like the coronavirus can be amplified. It is more important than ever to check in with yourself and assess how you are doing—not only physically, but also mentally. If you find yourself feeling overwhelmed with the influx of information, give yourself permission to unplug. This looks different for everyone, but may include:

  • Taking a break from social networking altogether until the media surge passes, or until you feel like you are in a space where it won’t impact you negatively
  • Setting a limit on the frequency with which you go online (built-in functionality on many smartphones makes it easy to set limits)
  • Temporarily unfollow or avoid people, news sources, or pages that cause unnecessary or unwelcome negativity

Remind yourself of the facts

With new reports emerging on a regular basis, and with every news station sharing similar coverage, it can be easy to feel like the coronavirus is everywhere. Consider identifying one or two reputable, fact-based news sources and make the decision to only follow those ones. Examples include the CDC, the World Health Organization, or your local public health department. And, if you’re looking for something more optimistic, check out “PositivelyWell” which was created by the Global Wellness Institute to positively address COVID-19.

Flex your mindfulness muscle

The reality with issues like coronavirus is that, despite even our best efforts, we may be exposed to it or catch it. While a certain degree of alarm is healthy, and perhaps even warranted, it is also critical to find ways to maintain balance amidst what feels like chaos. Giving yourself the time to do something restorative: whether yoga, a guided meditation, coloring, or simply resting, can go a long way.

Have a plan

Just as your workplace likely has a plan in the event employees need to work remotely, you should too. By spending some time mentally walking through the steps that you would take if you were to be impacted, you can potentially help to combat the anxiety of the unknown. Consider things like childcare, work from home arrangements, and a communication strategy for keeping in touch with loved ones, as well as affirmations that you can use to stay positive even during trying times.

Reach out

If you are feeling increased stress about coronavirus, you are most certainly not alone. Talking about your concerns with a friend, a trusted colleague, a family member, or even a professional can be helpful, particularly if you can try to create a dialogue that is supportive and positive. Similarly, spending time with loved ones and actively not talking about the coronavirus may also do wonders for your well-being and provide a welcome distraction. And, if you or someone you know does become quarantined, connection can be more important than ever to prevent social isolation.

As organizations around the world mobilize to address this outbreak, be proactive and consider both the mental and physical impacts that this might have. Open and clear communication, planning, and support mechanisms are key to maintaining the health, safety, and productivity of your employees–and ourselves.

Originally posted on the Everfi blog.