Want to work in a fast-paced environment for a rapidly growing and energetic company? Duluth-based Citon Computer Corp has an excellent opportunity for a master of logistics and organization. We’re looking for a Service Manager to join our team where you will have an opportunity to provide exceptional customer service to our clients.
The Service Manager is a management-level position responsible for communication, work flow, customer service and service profitability within the engineering department, and with other departments and customers. All incoming work requests from customers, sales staff, engineers, and other Citon staff are received, scheduled and followed up on by the Service Manager. The Service Manager is responsible for each service ticket in its entirety until it is completed and fully processed. The Service Manager is also responsible for ensuring the full utilization of billable engineers, maximizing service department profitability. The Service manager is ultimately responsible for the satisfaction of Citon’s customers. This is a high profile management position requiring excellent organization, follow-up and customer service skills.
Want to learn whether a career at Citon is the right fit for you? Submit your resume and cover letter to email@example.com!